Getting help and support codes
How to reach Rosterr, and letting our team look at your workspace safely.
How to reach us
- This help centre answers most questions.
- The Rosterr Discord is the place to ask the community and our team.
- Email [email protected].
- Live chat: in the app, open Help and choose Chat with us.
Always give your workspace ID, so we can find you. It's on Admin centre > Support.
| Free | Pro | Business | |
|---|---|---|---|
| First reply | When we can | Within two working days | The same working day |
| Account manager | No | No | For priority accounts |
Support codes
Sometimes our team needs to see your workspace to help. We never go in without your say-so, unless there's a serious safety concern.
- When Rosterr support asks, go to Admin centre > Support and make a code.
- Look around is read-only. We can't change anything or see billing.
- Privileged lets us make changes and see billing. Only the owner can make this code.
- Send the code to Rosterr support. It's only shown once, works once, and runs out after 30 minutes.
Our access then lasts an hour. While we're in, every change is logged in your audit log. You can see when we came in, and end our access at any time, on the same page.
Something wrong?
- Report abuse: in the app, Help > Report abuse.
- Is Rosterr down? Check rosterr.work/status, and subscribe for updates.